1. Introduction

SweetJewels ("us", "we", or "our") operates the https://sweetjewels.uk website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information Collection

We collect different types of information for various purposes to provide and improve our Service to you.

2.1 Personal Data Provided by You

While using our Service, we may ask you to provide us with certain personally identifiable information ("Personal Data"). This may include:

• Contact Information: First name, last name, email address, phone number (collected via booking and contact forms).
• Booking Information: Date of birth (optional), dietary restrictions, fitness level, accommodation preferences, special requests (collected via booking form).
• Inquiry Information: Subject and message content (collected via contact form).

2.2 Payment Information

When you make a booking, payment is processed by our third-party payment processor, Stripe. We do not directly collect or store your full credit card details. Stripe's use of your personal information is governed by their privacy policy.

3. Use of Your Information

SweetJewels uses the collected data for purposes such as:

• To provide and maintain our Service.
• To process your bookings and manage your participation in retreats.
• To communicate with you regarding your bookings or inquiries.
• To send booking confirmations and respond to contact form submissions.
• To provide customer care and support.
• To improve our Service offerings.
• To detect, prevent and address technical issues.
• To comply with legal obligations.

4. Legal Basis for Processing

We process your Personal Data based on the following legal grounds:

• Contractual Necessity: To fulfill our contract with you when you book a retreat (e.g., processing your booking, managing your participation).
• Legitimate Interests: For purposes like improving our Service, communicating with you, and preventing fraud, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
• Consent: Where required by law, or in specific situations, we may ask for your consent to process certain data.

5. Sharing Your Information

We may share your Personal Data with third-party service providers who perform services on our behalf:

• Stripe: For processing payments for retreat bookings.
• Supabase: For storing and managing booking information securely.
• SMTP2GO: For sending transactional emails (booking confirmations, contact form responses, internal notifications).

We may also disclose your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency), or in connection with a business transfer (like a merger or acquisition).

6. Data Security

The security of your data is important to us. We utilize services like Supabase and Stripe which employ security measures. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Our service providers (Supabase, Stripe, SMTP2GO) may operate globally. By using our Service, you consent to such transfers.

8. Your Data Protection Rights

Depending on your location and applicable law (such as the California Consumer Privacy Act - CCPA), you may have certain rights regarding your Personal Data, such as the right to access, correct, or request deletion of your data. To inquire about or exercise these rights, please contact us using the information below. We will respond to requests in accordance with applicable data protection laws.

9. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected]

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